AI chatbots and assistants
The assistant handles recurring questions about your offer, prices, availability and order status. It draws its answers from company documents and hands conversations that require a decision over to your team with the full context. It can also collect contact details outside business hours.
Pricing
Tailored quote
First response within one business day
Delivery time
Who is this service for?
Your team answers the same questions about the offer, prices and availability every day instead of focusing on sales
Customers message you in the evenings and at weekends, but your team cannot respond to every message immediately
You have a broad range of services, policies or documentation in which customers and employees struggle to find answers quickly
What's included?
A knowledge base built from your materials
We create a knowledge base from offers, price lists, policies, procedures and FAQs. We configure the assistant to hand a conversation to a person when it cannot find a reliable source.
One bot across multiple channels
The same assistant works on your website, Messenger and WhatsApp. Customers choose the channel, while you maintain one knowledge base and one conversation history.
Handover to a person
When a question falls outside the bot's knowledge or a customer asks to speak to someone, your team receives the conversation with its full context. The bot reduces the team's workload; it does not replace them.
Lead capture around the clock
The bot can ask for contact details, suggest a call and save the enquiry in your CRM or send it by email.
GDPR compliance and data control
We establish what data the bot may collect, where it is processed and how long it is retained. For projects with stricter security or data-residency requirements, we can use a private cloud environment.
Conversation dashboard and knowledge gaps
The dashboard shows conversation history, common questions and gaps in the available information. We can maintain the knowledge base under a separate support agreement.
How we work together
See the full processAnalysis of questions and knowledge sources
We review real customer conversations and company materials. We define the bot's knowledge, channels and rules for handing conversations to a person.
Configuration and knowledge setup
We build the knowledge base from your documents, set the tone and guardrails, and connect the assistant to your CRM and messaging channels.
Testing with your team
Your team challenges the bot with difficult questions from their day-to-day work. Before launch, we refine its knowledge sources, response rules and handover scenarios.
Launch and monitoring
We launch the bot on the selected channels and monitor conversations during the first few weeks, refining the knowledge base as we go.
Frequently asked questions
Will the bot make up answers?
What about GDPR and my customers' data?
How long does implementation take, and what do you need from me?
What happens when a customer wants to speak to a person?
Other services
Ready to define your project scope?
Tell us about your goal and current workflow. We'll let you know whether we can help and suggest the next step.